Privacy Policy

Zespri is committed to protecting and respecting your privacy.

This policy (together with our Website Disclaimer and any other documents referred to on it) sets out the basis on which any information we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your information and how we will use it. By visiting you are accepting and consenting to the practices described in this Privacy Policy.

Our Privacy Policy contains the following sections:

  1. Information we collect from you;
  2. Cookies
  3. Uses made of your information;
  4. Disclosure of your information;
  5. Transfer of your information;
  6. Your rights;
  7. Security of collected information;
  8. Consent to collection and use of your information – changes to our Privacy Policy;
  9. Identity of data controller – contact details.

1. Information we collect from you

We will collect and process the following information about you:

  • Information you give us.
    This is information about you that you give us by filling in forms on (hereafter: our website) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our website, subscribe to our service and when you report a problem with our website. The information you give us may include your name, gender, date of birth, address, e-mail address and phone number.
  • Information we collect about you.
    During each of your visits to our website we will automatically collect the following information:
    • technical information, including the Internet Protocol (IP) address used to connect your computer to the internet, browser type and version, time zone setting, browser plug-in types and versions, and operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page and any phone number used to call our customer service number.
  • Information we receive from other sources.
    This is information we receive about you if you use any other website than ours that advertises or uses our services. We are working closely with third parties (including, amongst others, business partners, sub-contractors in technical and delivery services, analytics providers, search information providers) and we will collect and process the information we receive from them.

Your information is being collected and processed because it is necessary for pursuing our legitimate interests, considering these interests are not overridden by your fundamental rights and freedoms.

2. Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse on our website and also allows us to improve our website. For detailed information on the cookies we use and the purposes for which we use them see our Cookie Policy.

3. Uses made of your information

We use the information we hold about you in the following ways:

  • Information you give to us.
    We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us;
    • to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by e-mail with information about goods and services similar to those which were the subject of a previous sale to you. If you are not a customer, or where we permit selected third parties to use your information, we (or they) will contact you by e-mail only if you have consented to this by ticking the relevant box situated on the form on which we collect your information (eg. the registration form);
    • to notify you about changes to our service or products;
    • to ensure that the content from our website is presented in the most effective manner for you and for your computer;
  • Information we collect about you.
    We will use this information:
    • to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to allow you to participate in interactive features of our service and products, when you choose to do so;
    • as part of our efforts to keep our website safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.
  • Information we receive from other sources.
    We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Your information will be retained for no longer than is necessary for the purposes set out above.

4. Disclosure of your information

You agree that we have the right to share your information with selected third parties including:

  • Our suppliers of IT related services;
  • Our suppliers of marketing related services;
  • Other legal entities in the Zespri group;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We will disclose your information to third parties:

  • In the event that we sell or buy any business or assets, in which case we may disclose your information to the prospective seller or buyer of such business or assets.
  • If we or substantially all of our assets are acquired by a third party, in which case information held by it about its customers may be one of the transferred assets.
  • If we are under a duty to disclose or share your information in order to comply with any legal obligation or to protect the rights, property, our safety of us, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • If that is appropriate to achieve any of the purposes set out in section 3 of this Privacy Policy.

5. Transfer of your information

We may transfer your information to a destination outside the European Economic Area (the EEA) in one of the situations or for one of the purposes as explained under sections 3 and 4. By submitting information, you agree to this transfer to and storing or processing in a country outside of the EEA. We will take all required steps to ensure that each such data transfer is made in accordance with applicable laws and regulations.

Although we will do our best to protect your information, we cannot entirely guarantee its security. We will take appropriate contractual safeguards in order to secure your information as much as possible whenever your information is being transferred to a country that is not deemed to provide adequate protection for data processing activities by the European Commission.

6. Your rights

You have certain rights regarding the information we hold about you. These rights can be exercised by contacting us (see our contact details in Section 9 below) as set out below:

  • You have the right to access the information we keep about you by sending us an email with 'Request access to information’ in the subject line.
  • You have the right, under certain circumstances, to request the restriction of processing of your information by sending us an email with ‘Request to restrict processing’ in the subject line.
  • You have the right to request the rectification of your information by sending us an email with ‘Request for rectification’ in the subject line.
  • You have the right to object, on grounds relating to your particular situation, at any time to the processing of your information by sending us an email with ‘Right to object’ in the subject line.
  • You have the right, under certain circumstances, to request the removal of your information from our customer database by sending us an email with 'Request for removal’ in the subject line.

However, note that we may need to retain certain information, for example for legal or administrative purposes (eg. keeping of accounting records).

For all requests set out above, please include a copy of your identity card or another proof of your identity (eg. driver’s license) to help us prevent unauthorised individuals from accessing, changing or deleting your information.

7. Security of collected information

We have implemented a number of security features throughout this website in order to prevent the unauthorized release of or access to collected and/or received information. We have endeavored to create a secure and reliable website for you, but note that the confidentiality of any communication or material transmitted to or from us or any other party via this website or our email cannot be guaranteed. We accept no responsibility or liability for the security of information transmitted via these methods.

All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

8. Consent to collection and use of your information – changes to our Privacy Policy

By using this website, you acknowledge that you have read the terms of this Privacy Policy and that you consent to the collection and the use of your information as set out above.

We may amend this Privacy Policy from time to time. Any changes we make to our Privacy Policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to the Privacy Policy. Your continued use of this website following the posting of changes to this Privacy Policy will indicate your acceptance of these changes. This Privacy Policy was most recently updated on 29/11/2016.

9. Identity of data controller – contact details

The data controller under this Privacy Policy is:

  • “Zespri International (Europe)” N.V;
  • registered at the Crossroads Database of Enterprises under the number 0460.404.263; and
  • incorporated at Posthofbrug 10 box 3, 2600 Berchem (Belgium).

Questions, comments and requests regarding the Privacy Policy must be addressed to